Our Policies
RETURN, EXCHANGE AND CANCELLATION.
RETURNS.
All mattress purchases are non-cancellable and non-returnable due to strict health code standards.
We accept returns within 48 hrs from delivery or pick up, the items must be in their original unopened boxes, there will be a 30% restocking fee. Returns are only accepted in their original unopened boxes and should be unassembled. If the item was assembled it is not longer returnable. Per request we can pick up your returning items for a fee of $45. Invoice or proof of purchase will be required. Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Special orders, clearance items, as-is merchandise, discounted merchandise are non returnable, non refundable. No exceptions.
If you return is approved, then your refund will be processed, and a credit will be applied to your original method of payment, credit card or cash, within a certain amount of days.. Once the merchandise has been received in good condition, we are not able to accept returns after 48 hrs.
Shipping and Handling charges for items that are returned for exchange or refund are not refundable.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rubinfurniture.com.
EXCHANGES
Re-selection will only be allowed once per customer.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rubinfurniture.com or contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The scheduling of the delivery will depend on the availability of the product chosen. A new delivery fee will be charged if this is the case.
CANCELLATIONS.
If you cancel your order prior to delivery or pick-up for any reason, or cancel specific items from your order, a 15% cancellation fee will apply on the items that were cancelled.
All items with a delivery time greater than 7-10 business days is considered a "special order" item and is non-cancelable once an order has been submitted to us.
WARRANTY / PRODUCT PERFORMANCE
We offer and uphold standard manufacturer warranties on all products Delivered and Setup by us. No warranty is made or intended as to the performance of any item sold. Seller is not responsible for normal wear and tear or personal and or property damage due to the customers. misuse of merchandise. For any pickup customers or customers opting to assemble products themselves, we can only offer replacement parts if available. Service charges may apply. Customer is responsible for issues, manufacturer or otherwise, if the product has been moved to a location different than the one where we originally delivered. No warranties are offered on As-is merchandise and clearance merchandise.
Mattresses warranties claims will require no stains on the product, all tags must be on their original place of installation (if applicable) any stain from body fluids or any other kind of fluids will void any warranties, invoice must be produced at the time of the claim.
Please do not send your purchase back to the manufacturer.
PICK-UPS
Please inspect all pick-up items prior to loading into your vehicle. If requested, Rubin Furniture employees can assist in loading pick-up items into/onto your vehicle; however, it is your responsibility to firmly secure any pick up items to your vehicle. Rubin Furniture assumes no responsibility for items that are damaged due to accidents or weather conditions.